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Popular attractions WinStar Casino and WinStar Golf Course are located nearby. Discover genuine guest reviews for Best Western Red River Inn & Suites along.


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We both ordered steak meals. My husband told her it wasn't necessary and said that neither one of us cared for dessert and left it at that. I suppose the waitress told the Mgr because she came out and offered free dessert or to shave a little off the bill for our trouble. No card, no free buffet.. For the most part, Winstar has always been good to us. I hung up and just sat there for a minute and called and told my husband and we both agreed that we surely did miss the good ole' days before Winstar became so big. Also, we figured we would have something on our players card that had carried over from our last visit and possibly promotion residual. It wasn't that crowded so we were a little puzzled by that but we waited patiently. It seems the larger they get the smaller the comps get; especially for long time patrons. All staff was personable and helpful. But we miss when it was friendlier, more customer appreciation, and not so Vegas. I am traveling thru the first week of November so I called and said "Hey I chuckled a bit" to which her reply was stone cold "No". She shrugged her shoulders and said "I'm sorry ma'am, I don't know what to tell you" Well I didn't know what to say either. WinStar World Casino and Resort.{/INSERTKEYS}{/PARAGRAPH} Log in to get trip updates and message other travelers. And if you want to park in a parking garage, the casino does have one but fills up fast on a Saturday night. And now, they have even removed the gift that was a reward for how much you played. We stopped at the entry desk to get our players card since we didn't have it with us. It is very frustrating and saddens me and many of our friends who share the same view. Before they got soooo big it use to be that they comp'd you birthday money on your player's card. I thought that was nice but I still didn't get to eat my steak. Good restaurants inside too. They have a shuttle service that is convenient. So keep that in mind when you go. No laugh, no personality, no enthusiasm, no "Oh I'm sorry Ms Total silence So I said "you also mailed me a card that has free nights on them, I can't remember which nights they are because I don't have it with me right now I'm in my office but it must be listed on my players card, right? That being said I know there are several folks out there that have been going to Winstar from when it first started out up to now - since reaching what I believe is either 2nd or 3rd largest in the world? Sure the new Winstar is very beautiful. {PARAGRAPH}{INSERTKEYS}The casino and hotel are first class. I'm perplexed. I was frustrated at the night before, her tone, the whole idea of Winstar and what it has become in my view and I just said politely with regret "no thank you". I also didn't have the free buffet card with us that was sent as a mailer. Enjoyed the beautiful casino. That was unfortunate. We have gone there every month for a year and got free rooms pluse free play rewards bye mail. We miss the old Winstar a lot. The more money they make, the bigger they get. It seems with all the money they are generating that they would remember to who it is that helped get them there. We were traveling through last night and stopped to eat dinner and have an hour or two of fun before heading home. It was a great concert. Disappointing but accepted. We let an elderly couple be seated before us who was also waiting. Not that it is a requirement to return but it made it special to go and it made you feel appreciated and celebrated and was a nice reward for spending your birthday there. We knew from a past experience that we didn't have to have it with us we could just inquire and the staff would note it on our card and we could go to the buffet with ease. It was our little get away splurge now and then when my husband got a big bonus or tips or we saved back a little and just got away together to have a little fun on a 'men's night' or 'ladies night' during a tough week at the office. I'm not sure.. Walking distance alone from New York to the hotel is a good cardio workout in itself! Not a good place to have money in a machine when the power goes out, though but that don't happen often. Now we can get free rooms at other casinos. I told her that I had received a card in the mail for I believed to be Sunday thru Thursday at the Firehouse for two and her words were "I don't know what to tell you ma'am but you don't have anything on your card". They emailed me two free nights to stay at The Inn in October. Cooked wrong. It runs every 15 minutes. My husband gets many offers from other places. Very large and fun-filled casino, especially if you have a few extra dollars to spend. The young lady informed us that we had nothing on our card. That's not my disappointment or maybe it could be associated with what is. The truth I believe we have both decided that we will just make the drive. Its The Inn or nothing. We ate at Toby Keith's which is always good but they were short staffed last night someone called in sick she said so we waited a while for a table. Kind of cool when you are tired of the noisy big one. The last 2 times went went I played more than normal. Not sure. They have definitely expanded through the years that is for sure. Right thing to do but it still wasn't crowded so it was a little odd to sit and wait. I guess its because of all the new construction. The biggest one being the Horseshoe Casino in Shreveport. I said to her "so you have to have the card with you now? We use to get free hotel nights in the Winstar hotel, the actual hotel the one adjoined to the casino but those days are long gone I guess. I said then why did you mail a card to me? The casino is large so wear comfortable shoes. Each time we go the for we know at least the last two years or so we both come away wondering if greed, or commercialism, or trying to be the "biggest" fish in the sea is always better. Love the atmosphere; love the chips and fish restaurant; wished we could earn enough players credits to gain a free hotel night on the weekend, but a free night Sunday thru Thursday is still ok. I will say she removed my meal. My husband ate his but I can't eat bloody so I had to send mine back to which when I was nearly finished with my meal my husband reminded her about my steak and it came out Things happen, we understand that, and neither my husband or I get overly excited about stuff like that but it just added to the ick that was starting to come over our fun. Both of our orders were incorrect. We have watched it go from not so desirable yes, we have been going for that long to a very pretty place that resembles some of the venue's in Vegas. It is what made it stand apart from that. Also beware - don't hold on to the thought of knowing were your favorite machine is Every time we found a good machine that had a somewhat good payout I'm sure they have to regulate that somehow and for financial reasons or reasons we do not know it is customary but its aggravating to the player. But it is also nice to be rewarded the actual Winstar Hotel from time to time. That's just common sense. They are actually grateful to make our reservations and they reward our play. I like the seat in the window. They always have a ton of comps, nice giveaways not cheap by any means and money on their player's cards. What is disappointing to me how they have changed patron appreciation over the years. I looked at my husband and said "well, you received the same mailer so maybe it's on your card instead" to which after checking, she looked at my husband and said "I'm sorry sir, you have nothing on your card either". I've stayed at the Inn and it is lovely. We saw that they have certainly added a lot of new machines, much lower payouts as from times before, several new restaurants which makes it nice for more selection I suppose ; however, does bigger mean better at the cost of rewarding the actual folks that help make that possible? This may cost them business. Great for reading and I like the little casino in the lobby.