💰 Cancelled cruise no notification - Review of Victory Casino Cruises, Jacksonville, FL - Tripadvisor

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From gambling, to eating to on the way back sitting on the deck and listening to the DJ with a drink, it was fun. Even more unhappy guests. If you check the marine forecast for that day, it will confirm this. The craps table crew was pretty good. Excellent Very good Average Poor Terrible Traveller type. Some where not real attentive. Regarding the promotion, we are not sure what you are referring to. There was one woman at the desk and we waited in line for over 30 minutes. I loved to have the We made reservation with the cruise line drive out there and the cruise was cancelled. I went on a Sunday night the staff was very nice everyone was very polite and helpful the food was pretty good the machines we're good it was a very relaxing night I enjoyed myself i would go again. However, we did ask the waitress if we could have just a piece of pie on the menu, but in a larger portion and she was happy to serve us. The boat is older; it feels like the 70's to me. The deck was where we spent most of our time. More unhappy quests. I understand that stuff happens. On the positive note, the food on-board was good and they did give free drinks on the way back in for the inconvenience. Reviewed 20 June Cancelled cruise no notification. Date of experience: November Thank nupeman Report response as inappropriate Thank you. Staff was so so. A couple of announcements from the bridge would have gone a long way. Reviewed 16 September via mobile Awesome Time! Updating list Reviewed 21 October Birthday cruise. The entire time the entire staff was friendly and helpful. Cancelled cruise no notification - Victory Casino Cruises. Time of year. There were announcements being made from both the bridge and the Player's Club booth to update guests. Review of Victory Casino Cruises. See all reviews. However here is where the ship screwed up. There was some mechanical trouble as it took over an hour to travel this distance and turn on the machines. We apologize that you did not hear them. The cruise that you were scheduled to go on was cancelled for the safety of our guests. Our policy is that we call everyone with reservations and we have electronic call logs to prove that we did attempt to contact each person with a reservation. Traveller rating. View more reviews.{/INSERTKEYS}{/PARAGRAPH} We idled for about 45 - 60 minutes and turned around and return to port. Reviews Filter reviews. Language All languages. Date of experience: October Thank christyj Reviewed 19 September via mobile A night out. Selected filters. First and foremost, on behalf of the management of Victory Casino Cruises Jacksonville, we would like to apologize for the experience you had due to unforeseen circumstances. We had a great time. Review Highlights. {PARAGRAPH}{INSERTKEYS}This was my first time on a casino boat so maybe I set the bar too high! Once on board we had to go to the "player' desk to get the card. We appreciate your input. Thank stefanier. Reviewed 25 August A good option for date night. We are very sorry that we were not able to reach you. Overall it was dirty We use to go every week and met many of the same people. All of our promotions are advertised. The seas were high that day and we had no choice but to cancel. We hope you use your free boarding voucher to give us another try in the future. English See what travellers are saying:. Also,they would not give a refund but rather a voucher after standing another long line. Date of experience: August Thank CityScapeWinery. The views alone are worth the price of admission. We simply wasted half a day. On behalf of the management of Victory Casino Cruises, I would like to apologize that no one was able to reach you regarding the cancelled cruise. We hope you give us another try in the future. Thank you. Now everyone was unhappy. Date of experience: September Thank Algharrah. They offer special performances and themed cruises throughout the year. Confirm before you make the drive. Reviewed 25 August Very Disappointed. We have wanted to go back, but it is hard to carve out 6 hours ahead of time. We posted the cancellation information on our website, on our Facebook page and on Twitter several hours before the scheduled cruise time. I expect the trip was not full and they decided to cancel. In order to "turn on" the machines and gamble in Florida, the ship must be 3 miles offshore. We purchased our tickets on line and boarded without any problems and left on time. Log in to get trip updates and message other travellers. All languages. Reviewed 7 August Sad to see them leave!! Not sure we will waste another afternoon. They lied to me and told me they called and my voicemail was full. Would definitely go again! The machines were on for about 10 minutes and then turned back off. Thank you for the compliments on the food. We can assure you that what you experienced is a first time occurrence and systems are in place so that it does not happen again. The food was good but not a lot of choices.